Shipping policy

Anarky Creations: contact@anarkycreations.com

We ship from the UK with free UK shipping over £50 and free US and EU shipping over £100. We deliver to the UK, EU, USA, Canada, Australia and New Zealand. Shipping costs, delivery estimates and any import fees are shown at checkout before you pay.

HANDLING TIME: Anarky Creations products are custom made and packed to order. Most orders are printed and ready to ship within 4 working days of being placed. During busy periods or holidays handling time may extend up to 8 days.

SHIPPING/DELIVERY: Anarky Creations uses Royal Mail for domestic and international shipping. Typical UK delivery windows are 2-3 days. Shipping outside the UK does take longer and will be indicated during the checkout process.    

UNCOLLECTED PARCELS
If a parcel is returned to us by the postal carrier because you failed to collect it from the post office, depot, or nominated collection point, you will be responsible for the cost of re-shipping the item. We will contact you to arrange re-delivery upon payment of the applicable postage fee. If you no longer wish to receive the item after it has been returned to us, a discretionary refund of the original item cost only may be issued. Original and return postage costs will not be refunded.

LOST PARCEL CLAIMS: Royal Mail compensation claims are handled exclusively by Royal Mail. Lost items need to be lost for 10 working days after the due date prior to initiating a Royal Mail claim. If you think your parcel may be lost, please contact Anarky Creations for advice on next steps within 14 days of its due date.

DAMAGED PARCEL CLAIMS: Royal Mail compensation claims are handled exclusively by Royal Mail. Please inspect your order immediately upon receipt. If your parcel arrives defective, damaged in transit contact us at contact@anarkycreations.com within 14 days with photographs clearly showing the damage or defect, so we can evaluate the issue. 

Because every item is checked and documented before packaging (see Quality Checks Before Dispatch above), claims of damage will be assessed against our pre-dispatch records. Where a reported defect or breakage is consistent with a genuine transit fault, the item will be replaced - we do not issue monetary refunds for broken items, but will send a direct replacement once the return has been received and inspected. Return shipping for confirmed defective items is the buyer's responsibility; however, once the item is received and the defect is verified, we will cover the cost of sending the replacement. We reserve the right to decline a replacement where inspection indicates that reported damage was not present at the point of dispatch and appears to be the result of misuse, accidental damage, or deliberate interference after delivery.